RunSpeyside is committed to ensuring that your privacy is protected and continues to be fully compliant with the European Union’s General Data Protection Regulations(GPDR) in place from 25th May 2018. Any information you provide us regarding you and the members of your party will be held by us in confidence, and used only in accordance with this privacy notice.
Changes to this privacy statement
RunSpeyside may change this policy from time to time by updating this page to reflect company and customer feedback. You should check this page periodically to ensure you are happy with any changes and how we protect your information.
General Data Protection Regulations
Under the GDPR(2018), we have a legal duty to protect any information we collect from you. We use leading technologies to safeguard your data and keep strict security standards to prevent any unauthorised access to it. We will hold your details in confidence and do not pass on to any third party.
What information we collect
By requesting to use our services, agreeing to our Terms and Conditions and providing your personal data to us, you expressly consent to processing of your personal data by us or on our behalf. We may collect the following information:
- name and address
- contact information including your telephone number and email address
- other information relevant to a customer’s experience including health conditions
What we do with the information we gather
We want to give you the best possible customer experience before, during and after your tour. We require certain information , as outined above, to understand your needs and successfully deliver a bespoke personal service, as well as:
- to gather essential customer feedback. We may contact you by email or phone.
- to develop our exisiting products and services
- to maintain our internal record keeping
- send periodic promotional emails about new products, offers and other information we think may be of interest to you using the email address which you have provided
As a customer of RunSpeyside you have a legitimate interest in our business and we will store your information and tour details for up to five years following your tour with us. For all other individuals with an interest in RunSpeyside we will always ask if you would like to be added to our database so that we can keep in touch with our latest news and offers. If you do, then your name and email address will be added to our database and stored securely for up to three years. Whether as a customer or not, you are entitled at any point during this time to ask us to remove your information from our records.
The website may contain links to other websites, resources and advertisements. RunSpeyside cannot be held responsible for the content of any pages referenced by an external link that are not operated by RunSpeyside. We are also not responsible for the protection and privacy of any information which you provide whilst visiting such sites, all of which are not governed by this Privacy Notice. Linked Sites may open in a new window and your access and use of the Linked Site is carried out solely at your own risk. We do not accept any liability in connection with any such Linked Sites. You should exercise caution and review the privacy notice of the website in question.
We use very few cookies on this website. Cookies that are set are used to:
- By Google Maps on the About Us page, these are third-party cookies which we have no control over. They provide information for Google about the number and behaviour of Google Map users.
It is our policy to virus check documents and files before they are posted on the website. However, we cannot guarantee that documents or files downloaded from the Site will be free from viruses and we do not accept any responsibility for any damage or loss caused by any viruses. Accordingly, for your own protection, you must use virus-checking software when using this Site. You must not post or provide to us via the Site, any document or file which you believe may contain a virus. You must virus check any document or file which you intend to post or provide to us via the Site. You must ensure that any document or file you intend to post to the Site or provide to us via the Site does not contravene any applicable laws or contravene any person’s legal rights. We do not accept any responsibility for any damage or loss you may suffer.
By using our website, you consent to the collection and use of your information by RunSpeyside. If this privacy notice changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, and how we use it. You may request details of the personal information which we hold about you under the General Data Protection Regulations (GDPR).
RunSpeyside welcomes any comment regarding this regarding this Privacy Notice. If you have any questions or believe the information RunSpeyside is holding on you is incorrect or incomplete, please contact us as soon as possible using the contact details below. We will make reasonable efforts to promptly determine and remedy you query.
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data you have the right to lodge a complaint with the Information Commissioners Office (ICO). You can contact them directly by calling +44 (0) 303 123 1113. Alternatively raise your concern online by visiting www.ico.org.uk/make-a-complaint. If you are based outside the UK then you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.